Terms and Conditions

1. Acceptance

By engaging Vediwood Studio for services, or by using this website, you agree to these terms. If you do not agree with them, please do not proceed with an engagement.

These terms apply to every client and every project type. Where a signed proposal says something different, the proposal wins for that project only, and everything else here still applies.

2. Services

Vediwood provides brand identity, design systems, copywriting, frontend development, technical SEO, and backend build services. We are adding motion design and marketing services, and these same terms will cover them once they are available.

The exact scope of any project is defined in its written proposal, which forms part of the agreement between you and us. Anything not written in the proposal is not included in the price. That is not us being difficult. It is how both sides avoid an argument three months in.

If you want to add work mid-project, we will quote it separately and confirm it in writing before we start.

3. Payment

A 25% deposit is required before work begins. The balance falls due on project completion, before final files or code are handed over.

You can also pay stage by stage instead. Each phase is invoiced as it is completed and approved, so you pay for the design system when the design system is done, and so on through the project. If you would prefer this, tell us at proposal stage and we will set the schedule out in writing.

All fees are non-refundable once work has started on a phase. By that point the time is spent and cannot be recovered.

Invoices are payable within 14 days unless the proposal states otherwise. If an invoice is overdue, we may pause work until it is settled. We will always tell you before we pause anything.

4. What We Need From You

Projects run on time when content, feedback, and approvals arrive on time. We will tell you exactly what we need and when we need it.

You are responsible for the accuracy of any text, images, logos, or data you give us, and for holding the rights to use them. If you supply material you do not own, you remain responsible for that, not us.

If a project stalls waiting on your input for more than 30 days, we may need to reschedule it around other client work. We will do our best to avoid it, but we cannot hold a slot open indefinitely.

5. Pricing and Discounts

Non-profit organisations with verified status receive a 15% reduction on the final project quote, applied and confirmed at the discovery call stage.

New client discounts are offered at our discretion and confirmed in writing before any work begins.

From time to time we run a discount for a particular business type or region, such as wedding venues in Florida. Where an offer is running and your business qualifies, it is applied to your final quote. These offers are limited in time, and we confirm the exact terms in writing before any work begins.

All discounts apply to the final quote, not to the estimator total. The estimator on this website gives an indication, not a binding price.

6. Intellectual Property

Once you have paid in full, all final deliverables become your property. The design, the code, the assets are yours to use, change, and keep.

Until full payment is received, we retain ownership of the work. This is standard practice and protects both sides.

We retain the right to display completed work in our portfolio and case studies, unless we agree otherwise in writing before the project begins. Just ask. We say yes to reasonable confidentiality requests.

Third-party components such as fonts, stock imagery, or licensed plugins stay under their own licences. We will tell you which ones a project depends on.

7. Revisions

Each project phase includes a defined number of revision rounds, set out in the proposal.

A revision round means one consolidated set of feedback, not a running stream of individual changes. Please gather your comments and send them together. It produces a better result and keeps the project on schedule.

Additional revisions beyond the agreed scope are quoted and billed separately. All revision requests must be submitted in writing.

8. Staying With Us After Launch

A website is not finished when it launches. Browsers change, services update, and a form that worked in March can quietly stop sending in June.

You can stay with us on a monthly care plan. While you are on it, your website is our responsibility. You report a bug, we fix it. You do not chase anyone and you do not debug anything yourself.

The plan starts at $49 per month. The exact figure depends on the size of your site and how much of it we look after. We confirm it in writing before it begins, and you can cancel at any time.

New features are not included in the plan. If you want something added that did not exist before, we quote it and invoice it separately. Fixing what is broken is the plan. Building what is new is a project.

If you are not on a care plan, we are still happy to fix things for you as one-off work, quoted at the time.

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our deliverables, including lost profits, lost data, or business interruption.

Our total liability for any project will not exceed the amount you paid us for that project.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

We do not guarantee specific commercial outcomes such as search rankings, traffic volumes, or sales figures. We guarantee the quality of the work and the standards it is built to.

10. Ending a Project

Either side may end a project in writing.

If you end it, the deposit and any work completed to that point remain payable. We will hand over everything finished and paid for.

If we end it, which is rare and normally down to a breakdown in communication or non-payment, we will invoice only for work actually completed, and refund any balance you have paid beyond that.

11. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Any dispute should be raised with us first and resolved through good-faith negotiation before legal proceedings begin. In our experience, almost everything is fixable with one honest conversation.

We may update these terms from time to time. Changes are posted on this page with a new date at the top, and apply to projects agreed after that date.

12. Contact

For any question about these terms, email hello@vediwood.com or use the contact form on this website.

We aim to respond within 5 business days.